You can get the answers here. If you still have questions not answered on this page, please contact us through our Contact us page.
Which safe is right for me?
Decide on the type of safe that will work best for your needs make sure to ask questions and understand what the safe description is saying choose components that fit your needs.
How do I open my safe if the battery is dead?
You will be receiving a set of keys that you will need to use to open the safe manually and replace the battery. You will need to twist the dial pad slightly in a counterclockwise direction (to the left) and GENTLY pull. This will release the electric dial, exposing key entry. Insert the key all the way into the key hole and twist to the right. Please see video for demonstration.
I lost my key, what should I do?
You will need to contact Infinity Safes and provide serial # of the safe and your original invoice with Phone ID.
Where is my safe?
Tracking information will be provided as soon as the safe is shipped. You can visit freight carriers website for more details or contact your sales representative at infinity Safes.
What is the shipping cost?
Shipping is included in the price of the safe. Shipping is to a residence curb side only; lift gate will be provided. For client that live in extreme remote areas or national parks, islands may incur additional charges.
Do the safes come with a warrantee?
At Infinity Safes we stand behind our safes. We know that a reliable safe is meant to withstand a range of trauma--from fires to attempted breaches. A good safe is nothing if not totally secure. We offer an exclusive 5 year warranty on our safes to give you the peace of mind of the highest quality gun safe to secure your most valuable possessions. Infinity Safes are constructed with heavy gauge steel with high strength locking mechanisms, precision fittings, and tamper resistant doors. We know that a quality safe is an investment that should last, and were committed to helping you keep your firearms and personal valuables totally secure. This is why we stand behind the resilience of all of our products with our exclusive 5 year warranty.
What is your return policy?
Returns will be accepted for a period of 10 days from the day the safe is received. All safes must be returned in the original box with all packaging material, they also must be properly secured for shipping to help prevent any damages while being returned to the warehouse. All returns must be properly packaged and placed in an easily accessible area, not inside the house, in order for the freight carrier to pick up the safe. Customers will be responsible for all shipping fees to the address of delivery and shipping fees back to the warehouse. Infinity Safes not be responsible for the removal, installation, or packaging of any safe that is being returned for any reason.
Should I bolt my safe to the floor or ground?
Yes, we strongly recommend you bolt your safe to the floor or ground. Our safes include a bolt-down kit.
Where can I get a bolt-down kit?
All our gun safes include a bolt down kit.
I forgot my safe combination, what should I do?
You can use your emergency key to open and reset.
How do I change the combination to my safe?
Electronic locks (digital keypad) are user friendly and the combination is easy to change whenever you desire. Please follow manufacturer instructions carefully.
Does my safe require maintenance?
Yes, over time and continuous use the locks, bolts, and hinges will need cleaning and lubrication. To do so, extend the bolts completely with the door open. Wipe a small amount of oil on each bolt. We recommend cleaning your safe with a soft cloth and ammonia free window cleaner. Avoid using paper towels. If you are in doubt, we recommend contacting a certified local locksmith or a safe technician to provide the service you need.
Can I keep my safe outside?
We recommend the safes be kept indoors to extend their useful life and protect it from the elements.
What are the quality features of the safe’s security – how do I know that I will be protected in case of a burglary?
There are several components that must be evaluated:
Steel Thickness – Steel thickness is measured in gauges. The higher the gauge number the thinner the steel and the lower the gauge number the thicker the steel. The thicker the steel, the longer and more difficult it will be to get through, making it more sturdy and secure.
Number and Size of Locking Bolts - Generally, the longer, thicker, and greater number of bolts, the harder it is to bend or break. It is also important to remember that a safe with less bolts can be just as secure depending on the engineering of the frame and where the bolts are placed.
Locking Mechanism - Electronic Lock vs. Mechanical Dial Lock
While there is no right or wrong answer, we've found that with the ease of use, customizability, and better security, electronic locks are a better choice over their mechanical dial counterparts.
Hardplate - The hardplate stands between the outside of the safe and the interior lock protecting the locking mechanism on the inside of the safe from being drilled.
Relockers - act as your back-up security during an attack prolonging the burglar’s ability to get your safe open.
I bought a gun safe that holds 18 guns, but I can’t get 18 guns in there, why?
Gun capacities are calculated by the manufacturers using a small standard size rifle with no optics or modifications. In current times, nearly everyone uses optics and modifications to their firearms making the gun capacity quantity far less than it can actually hold. We recommend buying a safe with a larger capacity, as you do not want the firearms banging into each other and potentially causing scratches and damage to the optics.
Are there Fire Proof Safes?
There is no such thing as a Fire Proof Safe and if you see a company making these claims they are misleading their customers. All safes are fire resistant as there is no safe out there that can protect your valuables indefinitely against fire. Each fire resistant safe is tested against a fire and given an hourly rating. Fire resistant safes are engineered and designed to protect paper and keep the internal temperature of the safe below 350 degrees, which is the critical temperature where paper will start to char and burn.
Fire ratings are evaluated by testing to see if safes withstand varying furnace heat for specific amounts of time. For example, the UL Class 350 1-hour fire rating means that the internal temperature of the safe will not exceed 350°F for at least 1 hour when exposed to external temperatures over 1700°F. A safe may have a 1-, 2-, or 3-hour time classification. Additionally, safes will be heated and then dropped from heights reaching 30 feet to test against explosions.